Welcome to Gastro Gas, your trusted source for premium culinary gas solutions and kitchen essentials. Below you’ll find answers to common questions about our products, shipping, payments, and more.
About Gastro Gas
Who is Gastro Gas?
Gastro Gas specializes in providing high-quality gas solutions and culinary equipment for both professional kitchens and home cooking enthusiasts. We offer a wide range of products including gas connectors, regulators, cookware, dinnerware, and professional kitchen accessories.
What types of customers do you serve?
Our target customers include:
- Professional chefs and restaurant owners
- Catering businesses
- Home cooking enthusiasts
- Commercial kitchen outfitters
- Hospitality industry professionals
Product Questions
What types of products do you offer?
Our product categories include:
- Gas equipment (connectors, regulators, valves, hoses)
- Propane tanks and accessories
- Professional cookware and bakeware
- Dinnerware and serveware
- Beverage service equipment
- Kitchen utensils and accessories
- Testing equipment and tools
Are your gas products safe for professional use?
Absolutely. All our gas-related products (regulators, connectors, valves, etc.) are manufactured to meet strict safety standards. We package these items with special care to ensure they arrive in perfect condition and ready for safe installation.
Do you offer commercial-grade kitchen equipment?
Yes, many of our products are designed specifically for commercial kitchen use, including heavy-duty cookware, professional gas connectors, and industrial regulators. These items are built to withstand the demands of busy professional kitchens.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Yes, we use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Do you offer discounts for bulk orders?
While we don’t advertise specific bulk discounts, orders over $50 qualify for free shipping. For very large commercial orders, please contact us at [email protected] to discuss potential volume pricing.
Shipping & Delivery
Where do you ship?
We ship worldwide except to some remote areas and parts of Asia. During checkout, our system will verify if we can ship to your location.
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping ($12.95 flat rate):
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after dispatch
- Includes full tracking
- Free Shipping (orders over $50):
- Carrier: EMS
- Delivery Time: 15-25 business days after dispatch
- Basic tracking available
How long does order processing take?
All orders undergo careful preparation and typically process within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information when your order ships.
Do you ship propane tanks?
Yes, we ship propane tanks with special safety considerations. Delivery times may vary slightly due to additional safety protocols. A signature may be required upon delivery for gas products.
Who pays for customs duties and taxes?
For international orders, any applicable customs duties, taxes, or fees are the responsibility of the recipient. These charges are not included in our shipping costs or product prices.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt:
- Contact us at [email protected] to initiate a return
- Return shipping is at customer’s expense unless item is defective
- Original packaging is required for gas-related products
- Items must be in new, unused condition
What if my item arrives damaged?
If your item arrives damaged, please contact us immediately at [email protected] with photos of the damage and your order number. We’ll work quickly to resolve the issue, which may include replacement or refund.
Can I exchange an item?
We don’t offer direct exchanges. To change an item, please return the original purchase (following our return policy) and place a new order for the desired item.
Contact Information
How can I contact customer service?
You can reach our customer service team at:
- Email: [email protected]
- Mailing Address: 3595 Simpson Square, Oklahoma City, US 73129
Do you have a physical store?
Currently, Gastro Gas operates as an online retailer only. This allows us to keep our prices competitive while serving customers worldwide.
For professional chefs and cooking enthusiasts around the world, Gastro Gas delivers more than products – we deliver the tools for culinary excellence. If you have any questions not covered here, please don’t hesitate to contact us.