Shipping Policy

At Gastro Gas, we’re committed to providing professional-grade kitchen equipment and gas solutions with reliable shipping and a straightforward returns process. Please review our policies below to ensure a smooth experience with your commercial kitchen purchases.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your professional needs:

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

Returns & Exchanges Policy

We stand behind the quality of our professional kitchen equipment and want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a straightforward returns process for qualifying items.

Eligibility Requirements

To be eligible for a return or exchange:

• Item must be in new, unused condition with original packaging
• Return must be initiated within 15 days of receiving your order
• Original proof of purchase is required

Return Process

1. Initiate Your Return: Email our customer service team at [email protected] with your return request within 15 days of receiving your order. Use the template below for faster processing.
2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Items: Securely pack the items in their original packaging with all included materials.
4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA email. We recommend using a trackable shipping service.

Exchange Process

Follow the same steps as the return process, clearly indicating in your email that you’d like an exchange and specifying the replacement product.

Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
• For exchanges, we’ll cover the cost of shipping the replacement item to you.
• Original shipping fees are non-refundable unless the return is due to our error.

Refund Information

Once we receive and inspect your return:

• Processing Time: 3-5 business days after receiving your return
• Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Timing:
  • Credit card refunds typically appear within 5-10 business days depending on your bank
  • PayPal refunds are usually processed within 24 hours

Damaged or Defective Items

If you receive a damaged or defective item (particularly important for gas products and commercial kitchen equipment), please contact us immediately at [email protected] with photos of the damage and we’ll arrange for a replacement or refund.

Contact Us

For any questions about our shipping or returns policy for professional kitchen equipment:

• Email: [email protected]
• Mail: Gastro Gas, 3595 Simpson Square, Oklahoma City, OK 73129, United States

Thank you for choosing Gastro Gas for your professional kitchen needs!