Welcome to Gastro Gas (“we,” “us,” or “our”). These Terms and Conditions govern your use of gastrogasusshop.com and all purchases made through our website. By accessing our site and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Acceptable Use

Our website is designed for professional chefs, restaurant owners, and commercial kitchen operators seeking high-quality gas solutions and kitchen equipment. You agree to use our site:

  • Only for lawful purposes related to professional kitchen operations
  • Without attempting to compromise site security or functionality
  • Without copying or misusing our proprietary content

1.2 Intellectual Property

All content on our website, including product descriptions, images, and branding, is the property of Gastro Gas and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our written permission
  • Use our trademarks or branding without authorization
  • Reverse engineer or copy our website design or functionality

2. Products and Services

2.1 Product Descriptions

We specialize in professional-grade:

  • Gas equipment (connectors, valves, hoses, regulators)
  • Commercial kitchen tools (anode bags, testing equipment)
  • Durable serveware and kitchen accessories

We make every effort to display products accurately, but colors may vary slightly due to monitor differences. Product specifications are subject to change without notice.

2.2 Product Safety

Many of our products, particularly gas-related items, require professional installation and handling. By purchasing, you acknowledge:

  • You have the expertise to install and use these products safely
  • You will follow all manufacturer instructions and local regulations
  • We are not liable for improper installation or misuse

3. Orders and Payments

3.1 Order Process

When you place an order:

  • You receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to cancel orders for any reason, including suspected fraud

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete payment information and authorize us to charge your selected payment method.

3.3 Pricing and Taxes

All prices are in USD. You are responsible for:

  • Any customs duties or import taxes for international orders
  • Verifying local regulations regarding gas equipment purchases

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days
  • Free Shipping (orders over $50 via EMS): 15-25 business days

Delivery estimates exclude processing time. Some remote areas may have extended delivery times or may not be serviceable.

4.2 Delivery Responsibilities

You must:

  • Provide accurate shipping information
  • Inspect deliveries immediately for damage
  • Report any issues within 48 hours of delivery

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for:

  • Unused items in original packaging
  • With proof of purchase

Non-Returnable Items: For safety and hygiene, we cannot accept returns on:

  • Flexible Gas Connectors
  • Anode Bags
  • Used Testing Equipment/Gauges/Tools
  • Opened Kitchen Utensils & Accessories

5.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days
  2. Receive RMA number and instructions
  3. Ship items to provided address (customer pays return shipping)

5.3 Refunds

Refunds are issued within 3-5 business days after we receive your return, to your original payment method. Original shipping fees are non-refundable unless the return results from our error.

6. Limitation of Liability

Gastro Gas shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues arising from improper product use or installation
  • Delivery delays beyond our reasonable control
  • Typographical errors on our website

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product in question.

7. General Provisions

7.1 Governing Law

These Terms shall be governed by the laws of the State of Oklahoma, USA, without regard to conflict of law principles.

7.2 Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

7.3 Contact Information

For questions about these Terms:

Gastro Gas
3595 Simpson Square
Oklahoma City, OK 73129
United States
Email: [email protected]

Professional Notice: By using our site and purchasing our products, you acknowledge that you are a professional user or business operator familiar with commercial kitchen equipment and gas systems. Our products are designed for professional use and may not be suitable for residential applications.